Negotiations, belonging to a set of four books on business skills, is designed to help non-native speakers negotiate effectively in English. The book gives useful tips and the language needed at different phases in business negotiations and also on handling cultural differences.

1. Introduction to this book

Part 1: Phases
2. Phases of negotiation
3. Preparation
4. Establishing rapport
5. Discussion: starting the negotiation
6. Proposals
7. Bargaining
8. Reaching settlement
9 Questions and answers

Part 2: Approach
10. Approaches to the negotiation
11. Body language
12. Rapport
13. Culture
14. Diplomatic language
15. Handling problems

Part 3: Evaluation
16. Preparing for a negotiation
17. Cross-cultural checklist
18. Evaluating your performance